York PCC

Region 5 

State: Pennsylvania 

Area Manager: Alex Skinner 

PCC Location Name:  York 

Stand Alone or Co-located: Stand Alone 

Customers Served:  

Types of Testing: (Example: POCT, Urine, Oral Fluid, Hair) 

 Urine, Hair, and Oral 

Key Account Information:  

1. Most frequent type(s) of requests this customer has? Referrals, Lab questions (THC Interpretation, Result Clarification, Medication Cross-reactivity, etc.), Photo Verification 

2. Are any programs integrated with a Case Management System? (Y/N). No. 

3. What are some examples of “Today” requests a customer might ask? Referrals, Lab questions (THC Interpretation, Result Clarification, Medication Cross-reactivity, etc.), Photo Verification 

4. Do customers issue any vouchers? (Y/N) No. Would this be a “Today” request? 

5. Does this customer submit manual referrals? If so, please upload example into your respective state folder here.  

6. What methods of payment are accepted if a client has a co-pay? Cash and/ or Card 

7. Do you accept Private Pay clients? (Y/N) Yes. If so who is eligible? If court order is provided. 

8. Can we add new users to Aversys for all accounts? Yes. 

9. Do we refund for negative confirmations or any testing outcomes? Yes. 

Other Information that may be Helpful:  

Referrals Uploaded to Patient Profile 

Review Dates Required 

Supervised Bail needs approval for Confirmations, Refunds, and Oral Fluids from Kevin Titzel 

MHC, DUI, VET, DWC programs needs approval Levels, Refunds, Confirmations, and Oral Fluids by Holly Wise 

CYS needs approval from Shelby Shaeffer for Levels, Confirmations, Add-ons, and Oral Fluids 

IPP communication needs Supervisor listed on referral cc’d