Giles Clinic

Region 3 

State: Virginia 

Area Manager: James Esetp 

PCC Location Name: Giles Clinic 

Stand Alone or Co-located: Co-located 

Types of Testing: (Example: POCT, Urine, Oral Fluid, Hair) 

Urine, Oral Fluid 

Customers Served:  

Key Account Information:  

1. Most frequent type(s) of requests this customer has? Medication questions, THC Evaluations, No Shows, Toxicology questions and review, results interpretation. 

2. Are any programs integrated with a Case Management System? (Y/N). No 

3. What are some examples of “Today” requests a customer might ask? Allowing patients to test at another location within the New River Valley co-locations. 

4. Do customers issue any vouchers? (Y/N) Would this be a “Today” request? No. 

5. Does this customer submit manual referrals? If so, please upload example into your respective state folder here. No. 

6. What methods of payment are accepted if a client has a co-pay?Invoiced. 

7. Do you accept Private Pay clients? (Y/N) If so who is eligible? No. 

8. Can we add new users to Aversys for all accounts? Yes. 

9. Do we refund for negative confirmations or any testing outcomes? No. 

Other Information that may be Helpful: