Customer Service Fact Sheet
Who to Contact
Topic | Contact |
Program-related questions | |
Same day requests/Site and staffing concerns |
Same Day Requests
If your request needs to be handled the same day, please mark your subject line with “TODAY” and include a brief description of the request to help us prioritize.
Customer Service Can Help With:
Client testing schedules
Questions about random selection or observed vs. unobserved testing status
THC evaluation requests
Test result questions
Aversys login, access, or navigation
Missing results or reporting delays
Your Area Manager Will Continue to Handle:
PCC and collection staff issues
On-site incidents and incident report questions
Sensitive or time-critical concerns
Key account items and critical updates
Frequently Asked Questions
Q: How do I contact Customer Service?
A: You can reach Customer Service by phone at (866) 680-3106 ext. 20 or by email at service@averhealth.com, Monday through Friday, from 8:00 AM -5:00 PM CT.
Q: How quickly will I get a response from Customer Service?
A: You’ll receive a response within one (1) business day of contacting service@averhealth.com.
Q: Can I still contact my Area Manager?
A: Yes — your Area Manager remains your main point of contact for site-level or staffing-related concerns.
Q: What if I’m not sure who to contact about my question?
A: Please email Customer Service first at service@averhealth.com. They will coordinate internally with the appropriate person or team to answer any questions.
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