Customer Service Fact Sheet
Who to Contact
Topic | Contact |
Program-related questions | |
Changes to testing protocols/Site and staffing concerns/Scheduling changes | Peggy Ritter Kathy Gegler James Estep
|
Same Day Requests
If your request needs to be handled the same day, please mark your subject line with “TODAY” and include a brief description of the request to help us prioritize.
Customer Service Can Help With:
THC evaluation requests
Test result interpretation inquiries
Aversys login, access, or navigation
Missing results or reporting delays
Your Regional and Area Managers Will Continue to Handle:
Changes to testing protocols
Scheduling changes
PCC and collection staff issues
On-site incidents and incident report questions
Sensitive or time-critical concerns
Key account items and critical updates
Frequently Asked Questions
Q: How do I contact Customer Service?
A: You can reach Customer Service by phone at (866) 680-3106 ext. 20 or by email at service@averhealth.com, Monday through Friday, from 8:00 AM-5:00 PM ET.
Q: How quickly will I get a response from Customer Service?
A: You’ll receive a response within one (1) business day of contacting service@averhealth.com.
Q: Can I still contact my Area Manager?
A: Yes — your Area Manager remains your main point of contact for site-level or staffing-related concerns.
Q: What if I’m not sure who to contact about my question?
A: Please email Customer Service first at service@averhealth.com. They will coordinate internally with the appropriate person or team to answer any questions.
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