Louisville

Region 3 

State:  

Area Manager: Kathy Gegler 

PCC Location Name: Louisville 

Stand Alone or Co-located: Stand Alone 

Type of testing done at this location: Urine, oral fluid. This site is set up for hair follicle testing under the Kentucky Health and Family Services contract, but this testing is relatively infrequent.   

Customer(s) Served:  

Key Account Information:  

1. Most frequent type(s) of requests this customer has? THC evaluations, panel changes, changes to testing protocols (addition of a collection hat, allowing the participant to sit), changing testing modality. 

2. Are any programs integrated with a Case Management System? (Y/N). Yes, Case Worx--KYAOC 

3. What are some examples of “Today” requests a customer might ask? Changes to testing modality, panel changes, THC evaluations. 

4. Do customers issue any vouchers? (Y/N) Would this be a “Today” request?No. 

5. Does this customer submit manual referrals? If so, please upload example into your respective state folder here. No. 

6. What methods of payment are accepted if a client has a co-pay? KYAOC and Kentucky Health and Family Services contracts are invoice only.  Occasionally, an out of state participant will be scheduled for testing by that state’s area manager.  Those participants are informed they must bring exact change if they have a co-pay for their test as this site is not equipped to process credit/debit transactions and does not have the ability to make change.     

7. Do you accept Private Pay clients? (Y/N) If so who is eligible? Not currently.  Kentucky contracts are currently invoice only. If an out-of-state participant has a co-pay, they must bring the exact cash amount.     

8. Can we add new users to Aversys for all accounts? Yes, new case worker access can be added for all contracts in Kentucky.  New participants are added through the customer’s case management system which then updates Aversys.   

9. Do we refund for negative confirmations or any testing outcomes? Not that I am aware. 

Other Information that may be Helpful:  

This collection site is open two days per week on a random schedule. The hours:   

Monday-Friday (non-holiday) 

7:00am – 6:30pm EST (closed for an hour lunch 1pm-2pm) 

There is a 15-minute cut off for check-ins: 12:45pm and 6:15pm 

Weekends and Observed Holidays 

7:00am – 12:00pm EST 

There is 15 minute cut off for check-ins: 11:45pm. 

Domain Names for customers served:   

KYAOC :  @kycourts.net 

Kentucky Health and Family Services: @ky.gov