West Chester PCC

Region 5 

State: Pennsylvania 

Area Manager: Alex Skinner 

PCC Location Name:  West Chester 

Stand Alone or Co-located: Stand Alone 

Customers Served:  

Types of Testing: (Example: POCT, Urine, Oral Fluid, Hair) 

Urine, Hair, and Oral Fluid 

Key Account Information:  

1. Most frequent type(s) of requests this customer has? Lab questions (THC Interpretation, Result Clarification, Medication Cross-reactivity, etc.), Photo Verification 

2. Are any programs integrated with a Case Management System? (Y/N). Yes. 

3. What are some examples of “Today” requests a customer might ask? Lab questions (THC Interpretation, Result Clarification, Medication Cross-reactivity, etc.), Photo Verification 

4. Do customers issue any vouchers? (Y/N) No. Would this be a “Today” request? 

5. Does this customer submit manual referrals? If so, please upload example into your respective state folder here.  

6. What methods of payment are accepted if a client has a co-pay? Card and/ or Exact Amount 

7. Do you accept Private Pay clients? (Y/N) No. If so who is eligible? 

8. Can we add new users to Aversys for all accounts? No. 

9. Do we refund for negative confirmations or any testing outcomes? No.