Columbus PCC

Region 5 

State: Ohio 

Area Manager: Kevin Everhart 

PCC Location Name:  Columbus 

Stand Alone or Co-located:  Stand Alone 

Customers Served:  

Types of Testing: (Example: POCT, Urine, Oral Fluid, Hair) 

POCT - Urine – Oral Fluid – Hair - DNA 

City of Hilliard - Urine 

Fairfield County Common Pleas - POCT 

Franklin County Children Services - Urine 

Franklin County Domestic Relations - POCT, Hair, DNA 

Hocking County Municipal Court - Urine 

Medina County Common Pleas - Urine 

National Youth Advocate Program - Urine 

PFSN - Urine 

Pickerington Local Schools - POCT 

South Central Ohio Job & Family Services - Urine 

Summit County CPC - Urine 

Upper Arlington - Urine 

Wadsworth Municipal Court - POCT 

Walk Ins - POCT, Hair 

RVM Construction - POCT 

Access 2 Interpreters - POCT 

Community for New Direction - POCT 

Village Network - Urine 

Key Account Information:  

1. Most frequent type(s) of requests this customer has?  

2. Are any programs integrated with a Case Management System? (Y/N). 

No  

3. What are some examples of “Today” requests a customer might ask?  

Hours of Operation 

Test Results 

Scheduling Testing 

Am I scheduled to test 

Creating a profile (client) 

Creating a user profile (caseworker/PO) 

How do I schedule my client? 

How to I change my client's testing location? 

When can I expect results? 

Has someone been in to test? 

Making a prepayment 

Test Pricing 

4. Do customers issue any vouchers? (Y/N) Would this be a “Today” request? 

No 

5. Does this customer submit manual referrals? If so, please upload example into your respective state folder here.  

Electronic Monitoring 

6. What methods of payment are accepted if a client has a co-pay? 

Cash, Credit, Apple Pay 

7. Do you accept Private Pay clients? (Y/N) If so who is eligible? 

Yes 

Walk Ins 

Franklin County Domestic Relations 

Pre-Employment Client Pay 

Pickerington 

8. Can we add new users to Aversys for all accounts? 

Yes 

9. Do we refund for negative confirmations or any testing outcomes? 

N0 

Other Information that may be Helpful:  

Pickerington School questions should be directed to Liz Hurst.  Any Electronic Monitoring question. Any questions on Electronic Monitoring need to be directed to Zhalahn Yette.