Lancaster PCC

Region 5 

State: Ohio 

Area Manager: Kevin Everhart 

PCC Location Name:  Lancaster 

Stand Alone or Co-located:  Stand Alone 

Customers Served:  

Types of Testing: (Example: POCT, Urine, Oral Fluid, Hair) 

Pickerington – POCT, Urine 

Fairfield CPS and Excel Court – POCT, Urine, Oral Fluid, Hair 

Fairfield Common Pleas – POCT, Urine, Oral Fluid, Hair 

Fairfield Domestic Relations – POCT, Urine, Oral Fluid, Hair 

Lutheran Social Services – POCT, Urine 

South Central Job and Family – POCT, Urine, Oral Fluid, Hair 

Workplace – POCT, Urine 

Key Account Information:  

1. Most frequent type(s) of requests this customer has? 

 Pickerington Schools – Test results, scheduling 

CPS – add a client or contact 

Common Pleas –  

Domestic Relations – Test results, has someone been in to test 

SCOJFS – add/remove a contact, results questions 

2. Are any programs integrated with a Case Management System? (Y/N).  

No 

3. What are some examples of “Today” requests a customer might ask?  

Excusing a test 

 Interpreting results 

 Are test results in? 

 What time do you open/close? 

 Do I need to make an appointment? 

 Do I need to test today? 

 Costs of tests 

4. Do customers issue any vouchers? (Y/N) Would this be a “Today” request? 

No 

5. Does this customer submit manual referrals? If so, please upload example into your respective state folder here.  

Electronic Monitoring 

6. What methods of payment are accepted if a client has a co-pay? 

       Cash , Credit/Debit Card, Apple Pay 

7. Do you accept Private Pay clients? (Y/N) If so who is eligible? 

     Yes 

Domestic Relations  

Walk ins  

Pickerington Schools 

Workplace 

8. Can we add new users to Aversys for all accounts? 

Yes 

9. Do we refund for negative confirmations or any testing outcomes? 

No 

Other Information that may be Helpful:  

Pickerington School questions should be directed to Liz Hurst.  Any Electronic Monitoring question. Any questions on Electronic Monitoring need to be directed to Zhalahn Yette.