Coeur d'Alene

Created by Joel Bissonnette, Modified on Fri, 7 Nov at 10:31 AM by Joel Bissonnette

Region 2

State: ID

Area Manager: TBD

PCC Location Name: Coeur d’Alene, ID

Stand Alone or Co-located: Stand Alone

Types of Testing: Urine, Oral Fluid, Hair, and Sweat

Customers Served:

AccountName	ProgramName
Idaho 1st Judicial - Kootenai County	KC DUI Court
Idaho 1st Judicial - Kootenai County	KC MHC
Idaho 1st Judicial - Kootenai County	KC Adult Misdemeanor Probation
Idaho 1st Judicial - Kootenai County	KC Drug Court
Idaho 1st Judicial - Kootenai County	Veterans Treatment Court
Idaho 1st Judicial - Kootenai County	Pretrial
Idaho Dept of Corrections	IDOC â€“ District 1
Private Pay	Private Pay
Restored Paths	Restored Paths
United States Probation - District of Idaho	United States Probation - Kootenai County
United States Probation - District of Idaho	United States Probation - Kootenai County Pretrial

Key Account Information:

1. Most frequent type(s) of requests this customer has? Manually orders or excusing

2. Are any programs integrated with a Case Management System? (Y/N). N

3. What are some examples of “Today” requests a customer might ask? Manual orders

4. Do customers issue any vouchers? (Y/N) Would this be a “Today” request? Y and yes today request

5. Does this customer submit manual referrals? If so, please upload example into your respective state folder here. No manual referrals. It was explained it was just clients need to be added to the system. If I find that there is something else I will let upload a copy.

6. What methods of payment are accepted if a client has a co-pay? Cash and Card

7. Do you accept Private Pay clients? (Y/N) If so who is eligible? Only if the if they are not a customer

8. Can we add new users to Aversys for all accounts? Y

9. Do we refund for negative confirmations or any testing outcomes? N

Other Information that may be Helpful:

Fed Billing PCS responsible