Scott County

Region 3 

State: Minnesota 

Area Manager: James Estep 

PCC Location Name: Scott County 

Stand Alone or Co-located: Co-Located 

Customer(s) Served:  

Type of testing at this location: ( ex. POCT, Urine, Oral Fluid, Hair) 

Urine, Oral Fluid, Sweat Patch, Hair 

Key Account Information:  

1. Most frequent type(s) of requests this customer has? Asking for a confirmation result to be pushed again, THC Evaluations, complaints about collection staff,  

2. Are any programs integrated with a Case Management System? (Y/N). Y 

3. What are some examples of “Today” requests a customer might ask? They typically do not refer “day of” 

4. Do customers issue any vouchers? (Y/N) Would this be a “Today” request? Yes, but it does not happen often. Occasionally, but that is usually emailed directly to the Area Manager. 

5. Does this customer submit manual referrals? If so, please upload example into your respective state folder here. No paper referrals. Maybe an email referral from the case manager telling us to apply a sweat patch or conduct an oral fluid test 

6. What methods of payment are accepted if a client has a co-pay? Cash, card 

7. Do you accept Private Pay clients? (Y/N) If so who is eligible? No 

8. Can we add new users to Aversys for all accounts? Yes, but typically they are added through integration. 

9. Do we refund for negative confirmations or any testing outcomes? No. 

Other Information that may be Helpful: