Region 5
State: Massachusetts
Area Manager: Ebony-Ivory Audet
PCC Location Name: Springfield
Stand Alone or Co-located: Stand Alone
Customers Served:
AccountName | ProgramName |
Massachusetts - Massachusetts Probation Services | MPS Springfield District Court |
Massachusetts - Massachusetts Probation Services | MPS Hampden Superior Court |
Massachusetts - Massachusetts Probation Services | MPS Hampden Juvenile Court |
Massachusetts - Community Justice Support Centers | MA-Springfield CJSC |
Massachusetts - Massachusetts Probation Services | MPS Holyoke District Court |
Massachusetts - Massachusetts Probation Services | MPS Northampton District Court |
Massachusetts Parole Board | Springfield - Parole Supervision |
Massachusetts - Massachusetts Probation Services | MPS Chicopee District Court |
Massachusetts - Massachusetts Probation Services | MPS Westfield District Court |
Massachusetts - U.S. Probation and Pretrial | Springfield Probation |
Massachusetts - Massachusetts Probation Services | MPS Palmer District Court |
Massachusetts - Massachusetts Probation Services | MPS Worcester District Court |
Massachusetts - Massachusetts Probation Services | MPS Hampden Probate and Family Court |
Massachusetts - Massachusetts Probation Services | MPS Greenfield District Court |
Massachusetts - Massachusetts Probation Services | MPS Lawrence District Court |
Types of Testing: (Example: POCT, Urine, Oral Fluid, Hair) Urine, Oral Fluid, Hair
Key Account Information:
1. Most frequent type(s) of requests this customer has?
Access to profile for different court
Add PO as case manager
Test results
Transfer client
UTP/Refusal explanation
2. Are any programs integrated with a Case Management System? (Y/N). N.
3. What are some examples of “Today” requests a customer might ask?
Create manual order for today.
Test results for hearing
Is this specific location open today
ID verification for client testing now
4. Do customers issue any vouchers? (Y/N) Would this be a “Today” request? N.
5. Does this customer submit manual referrals? If so, please upload example into your respective state folder here. N.
6. What methods of payment are accepted if a client has a co-pay?
MPS- No copay
Out of state – exact cash only.
7. Do you accept Private Pay clients? (Y/N) If so who is eligible?
Y. Area manager approved, exact cash only.
8. Can we add new users to Aversys for all accounts? N.
9. Do we refund for negative confirmations or any testing outcomes? N.
Other Information that may be Helpful:
All MPS/CJSC - PO could schedule at any location, days/hours vary by location
MPS contacts can have access to CJSC (basic or level one only).
CJSC contacts cannot have access to MPS programs.
MPS or CJSC profiles can never be shared with any other accounts.
Fed collections are collection-only. Profiles cannot be shared with any other account.
MA Essex County is a different account from MPS, and access cannot be shared.
MA Parole Board is a different account from MPS, and access cannot be shared.
MA DOC is a different account from MPS, and access cannot be shared.
POs may ask for access to a profile from another court. It is important to verify if the profile needs to be transferred to the other court or not. If transferring the profile, verify with the current PO listed as case manager 1 still needs access or not.
Steroid testing and creatinine or dilute study needs approval from MPS leadership. Send requests to AMs.
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