Spanish Call Handling Guide
For English – speaking team members
This short guide provides a few simple phrases to help you communicate politely and effectively.
Scenario 1: Spanish speaking rep is available
English | Spanish | Pronunciation tip |
Hello | Hola | Oh-lah |
One moment, please | Un momento, por favor | Oon moh-men-toh por fah-bohr |
I will transfer you | Le voy a transferir | Leh boy ah trahn-sfeh-reer |
Please hold | Por favor, espere | Por fah-bohr es-peh-reh |
Thank you | Gracias | Grah-syahs |
Scenario 2: Spanish speaking rep is not available
English | Spanish | Pronunciation tip |
Please call later | Por favor, llame más tarde | Por fah-bohr yah-meh mahs tar-deh |
Our spanish-speaking agent is not available | Nuestro agente que habla español no está disponible | Nwehs-troh ah-hen-the keh ah-blah es-pah-nyol no es-tah dis-poh-nee-bleh |
Thank you for calling | Gracias por llamar | Grah-syahs por Jah-mar |
I’m sorry | Lo siento | Loh syen-to |
Bye | Adiós | Ah-dyos |
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