Yuma

Created by Joel Bissonnette, Modified on Thu, 20 Nov, 2025 at 2:49 PM by Joel Bissonnette

Region 1

State: Arizona

Area Manager: Cristina Martinez

PCC Location Name: Yuma

Stand Alone or Co-located: Stand Alone

Types of Testing: Urine, Oral Fluid, Hair, DNA Paternity, Telecollections OF

Customers Served:

AccountName	ProgramName
Arizona - Yuma County	Yuma County Adult Drug Court
Arizona - Yuma County	Yuma County Standard Probation
Arizona - Department of Child Safety	AZ DCS - Yuma County
Arizona - Yuma County	Yuma County Intensive Probation
Arizona - Yuma County	Yuma County Mental Health Court
Arizona - Department of Corrections Rehabilitation & Reentry	AZ DCRR - Yuma
Arizona - Yuma County	Yuma County VTC Felony
Arizona - Yuma County	Yuma County Pre-Trial
Arizona - US Federal Pretrial	US Pretrial â€“ Yuma County
Arizona - Yuma County	Yuma County Adult Drug Court Track 1
Arizona - US Federal Probation	Federal Probation â€“ Yuma County
B.B. Gutierrez, Inc. B&G Family Ltd. Partnership	La Casa Gutierrez-Tortilla Shops
Arizona - Yuma County Veterans Treatment Court	Yuma County VTC Misdemeanor
Private Pay	Private Pay
Arizona - Yuma County Attorney's Office	Pre-Conviction Misdemeanor Program
Arizona - Department of Child Safety	AZ DCS - Maricopa County

Key Account Information:

1. Most frequent type(s) of requests this customer has?

,Add profiles for Family Court, dit profile, allow to test, manual order, Federal emails,

2. Are any programs integrated with a Case Management System? (Y/N).

3. What are some examples of “Today” requests a customer might ask?

Allow to test today, change the testing panel today, excuse test for today

4. Do customers issue any vouchers? (Y/N) Would this be a “Today” request?

Y, Yes.

5. Does this customer submit manual referrals? Do these samples come in via email ahead of time at time of collection, or does the client walk in with the form. If so, please upload example into your respective state folder Region 1- CS Centralization.

See examples.

. 6. What methods of payment are accepted if a client has a co-pay?

Cash, card, google/apple pay, payment over phone for out of state testing kits/Telecollection kits

7. Do you accept Private Pay clients? (Y/N) If so who is eligible?

Y – any patient that does not have an active judicial profile.

8. Can we add new users to Aversys for all accounts?

Only if a current judicial contact requests that we give the new user judicial contact access. But make sure to ask for what programs. For example; Yuma County Family Court is only Family Court. But the rest of Yuma County officers have specific programs...just ask the person requesting to confirm.

9. Do we refund for negative confirmations or any testing outcomes?

No refunds. Unless asking for credit that was left on an archived profile.

Other Information that may be Helpful:

We can only test patients if they are scheduled (have a green clock), unless the profile has a note left by the case manager or a program note was added by the AM/RM or officer emails us.

Family Law/Court - We cannot add attorney/patient emails to receive results unless we get permission from the Judges assistants/court.

Payment – All patients must pay at the time of their tests.

Police/Law Enforcement – Department of Child Safety Hair tests – Only a DCS Program Manager or Head of DCS can approve this type of collection. A note must be left on the profile stating Law Enforcement will record and take part of the hair sample.

Paul Castro from Yuma County is the only person that can request a second confirmation. If requesting a second confirmation, you must ask the lab first to ensure they have it, if the lab says yes. Then you can email support to request a second confirmation but make sure you include Tory, Shannon Spencer, Tonya Mitchell. IF the result is different, an explanation has to be provided to the customer. Tory or the AM will have to alert Paul prior to releasing the result.

Do not change anything on the programs for Yuma County, unless Paul Castro emails you or tells you to change it. Make sure you email if he calls, since he does forget or in case the court question it.