Phoenix - Central

Created by Joel Bissonnette, Modified on Thu, 20 Nov, 2025 at 2:43 PM by Joel Bissonnette

Region 1

State: Arizona

Area Manager: Tiffany Atkins

PCC Location Name: Phoenix Central

Stand Alone or Co-located: Stand Alone

Types of Testing: (Example: POCT, Urine, Oral Fluid, Hair) Urine, Oral Fluid, DNA, Hair, OMEGA Hair Test, Federal Urine

Customers Served:

AccountName	ProgramName
Arizona - Maricopa County	Maricopa County Standard Probation
Arizona - Department of Child Safety	AZ DCS - Maricopa County
Arizona - Department of Corrections Rehabilitation & Reentry	AZ DCRR - South Mountain
Arizona - Maricopa County	Maricopa County Family Department
Arizona - Department of Corrections Rehabilitation & Reentry	AZ DCRR - Black Canyon
Arizona - Department of Child Safety	AZ DCS - AFF Clients
Arizona - Maricopa County	Maricopa County Drug Court
Arizona - Maricopa County	Maricopa County General Pretrial Supervision
Arizona - Maricopa County	Maricopa County Intensive Probation Supervision
Arizona - Maricopa County	Maricopa County Juvenile Transfer 18+
Arizona - Juvenile Justice Services Division	Maricopa County Juvenile Probation
Arizona - Maricopa County	Maricopa County Pretrial Electronic Monitoring
Arizona - US Federal Pretrial	US Pretrial â€“ Maricopa County
Arizona - Department of Corrections Rehabilitation & Reentry	AZ DCRR - Mesa
Arizona - Department of Corrections Rehabilitation & Reentry	AZ DCRR - Western
Arizona - Department of Corrections Rehabilitation & Reentry	AZ DCRR - Electronic Monitoring Unit
Arizona - US Federal Probation	Federal Probation â€“ Maricopa County
Arizona - Department of Corrections Rehabilitation & Reentry	AZ DCRR - SMI
Arizona - Maricopa County Attorney's Office	MCAO ARPA Felony Diversion Track 2
Arizona - Maricopa County	Maricopa County Juvenile Transfer Minors
AZ - Yavapai County Probation	Yavapai County - Prescott Probation
AZ - Gilbert Police Department	Gilbert Police Department
Arizona - Maricopa County Attorney's Office	MCAO ARPA Felony Diversion Track 3
Arizona - Maricopa County Attorney's Office	MCAO ARPA Felony Diversion Track 1
Arizona - Salt River Pima-Maricopa Indian Community	Salt River Pima - Maricopa Indian Community
Arizona - Department of Child Safety	AZ DCS - Pima County
Arizona - Department of Juvenile Corrections	ADJC - Parole - NonRSAT
Private Pay	Private Pay
Arizona - Pima County	Pima County Family Law
Arizona - Department of Child Safety	AZ DCS - Mohave County
AZ - Yavapai County Superior Court	Yavapai County Domestic Relations Court
Arizona - Pima County	Pima County Adult Probation
Arizona - Department of Child Safety	AZ DCS - Pinal County
Arizona - Department of Corrections Rehabilitation & Reentry	AZ DCRR - Tucson
Arizona - Department of Child Safety	AZ DCS - Yavapai County
Arizona - Maricopa County Attorney's Office	Opioid Use Pilot -Track 3

Key Account Information:

1. Most frequent type(s) of requests this customer has? Lab questions, adding testing panels, how to add a patient, deactivating user and patient accounts.

2. Are any programs integrated with a Case Management System? (Y/N). Yes, Maricopa County uses APETS and Maricopa County Juvenile Probation uses iCIS

3. What are some examples of “Today” requests a customer might ask? Lab questions (med review, thc eval, etc.), adding testing panels, how to add a patient, deactivating user and patient accounts.

4. Do customers issue any vouchers? (Y/N) Would this be a “Today” request? Yes

5. Does this customer submit manual referrals? Do these samples come in via email ahead of time at time of collection, or does the client walk in with the form. If so, please upload example into your respective state folder Region 1- CS Centralization. Yes, Family Court sends in Court Orders, Federal Probation/Pretrial sends in 45’s

6. What methods of payment are accepted if a client has a co-pay? Cash/Card

7. Do you accept Private Pay clients? (Y/N) If so who is eligible? Yes – Anyone who does not already have an active Aversys account with a program (even if there is a court order)

8. Can we add new users to Aversys for all accounts? There has to be approval from specific stakeholders with the exception of Arizona - Department of Child Safety

9. Do we refund for negative confirmations or any testing outcomes? Not a cash refund, but if a hair test comes back as rejected due to QNS, we will credit their account because this was the fault of the collection site.

Other Information that may be Helpful:

In the event that we do not have someone of the same sex to perform the collection, we are to move to monitored collection and make sure to mark the test as Unobserved (bottom right corner at check in). This goes for everyone in Maricopa County.

UTP's & Refusals - Have to be kept for one year at the center

Customer Program List (All patients MUST be scheduled in order to test)

Federal Pretrial

Federal Probation

Drug Court

Family Court (Unless Order Specifies Otherwise)

Maricopa County Pretrial

DCS (Except for DNA's)

MCAO

SAGE Counseling

Gilbert Police Department (Can be checked in with a court order)

Family Court Notes

BAC testing for Family Court is Urine ETG only

When there is not enough hair on a patient:

1. Process and change the panel on the check in screen to Hair - Unable to Provide.

2. Add in the collection notes on the check in page "Patient did not have head hair or facial hair, and (s)he stated he did not have any body hair. and then process the order. Make sure to ask about the body hair before adding the additional note in.

3. Then call Daniel and let him know so he can email Family Court about what to do.

4. Let the patient know that because we cannot test them, they need to contact the courts at fcaverhealth@jbazmc.maricopa.gov

Any new order received creates a blank slate for the future. We should be removing anything (panel makeup, manual orders, etc.) that are no longer included and add in/amend anything new/altered that has been included (panel makeup, testing frequency, manual orders, etc.).

If the patient does not go in for testing, do not reschedule. They are responsible for going in and are fully aware of the deadline given by the Judge.

Account	Contact	Account Notes
Arizona - Department of Juvenile Corrections	Katrina Suell/Lauren Schmidt	This customer does a lot of drop off field collections.
Arizona - Department of Corrections Rehabilitation & Reentry	Mike Percival
Arizona - Department of Child Safety	Honey Bahre	All clients have to be scheduled, except for DNA testing.
Arizona - Forensic Counseling and Evaluations	Carmon Thomas
Arizona - Juvenile Justice Services Division	Arcenio/Marina	Must have SAF's entered in order to test.
Arizona - Maricopa County	Erica/Jodie Fenn/Delma Navarro/Diana Barela-Rue - Standard Probation, IPS, Drug Court, Pretrial Supervision, Juvenile Transfer 18+, Pretrial Electric Monitoring
Arizona - Maricopa County	Diana Contreras/Yesica Canales - Family Department	Court orders are being uploaded through their integration and we are required to go back through and add in missing information.
Arizona - Maricopa County	Ashley Aycock - Juvenile Transfer Minors
Arizona - Maricopa County Attorney's Office	Grace Ku/Jenn Cockrell	Requires an ID each time they test
Arizona - Salt River Pima-Maricopa Indian Community	Benjamin Gonzales/Brian Garza	They test at the center and have a lot of drop offs.
Arizona - US Federal Pretrial	Trevor Richins	Their samples are sent to their own lab
Arizona - US Federal Probation	Trevor Richins	Their samples are sent to their own lab
AZ - Dynamic Living Counseling	Camaree Buettner
AZ - Gilbert Municipal Court	Terri Goode	They will have patients bring in court orders at times.
AZ - Gilbert Police Department	Keith Bradshaw	They will add in vouchers for the first test.
Sage Counseling	Doris Martinez
AZ - Tempe Human Services	Kassandra Johnson
AZ - Terros Health	Caryn Herring-Flores
EMPACT - Suicide Prevention Center	Luis Soto
AZ - Cornerstone Healing Center	Arizona VIOP	Tom Higgins; Lauren Bloom