Tucson South

Key Account Information:  

1. Most frequent type(s) of requests this customer has?  

2. Are any programs integrated with a Case Management System? (Y/N).  

3. What are some examples of “Today” requests a customer might ask?  

4. Do customers issue any vouchers? (Y/N) Would this be a “Today” request? 

5. Does this customer submit manual referrals? Do these samples come in via email ahead of time at time of collection, or does the client walk in with the form.  If so, please upload example into your respective state folder Region 1- CS Centralization. 

. 6. What methods of payment are accepted if a client has a co-pay? 

Cash, card, google/apple pay, payment over phone for out of state testing kits/Telecollection kits 

7. Do you accept Private Pay clients? (Y/N) If so who is eligible? 

Y – any patient that does not have an active judicial profile. 

8. Can we add new users to Aversys for all accounts? 

Only if a current judicial contact requests that we give the new user judicial contact access to that specific program. All accounts have separate programs, so make sure you only give access to what the active contact tells you. For example, Pima County Family Law is only Family Law.  Same with the rest of the programs. Sometimes officers will tell you to give them the same access they have to the new contact.  

9. Do we refund for negative confirmations or any testing outcomes? 

No refunds. Unless asking for credit that was left on an archived profile.  

Other Information that may be Helpful: